FAQ'S

Do you ship worldwide?

Yes

 

Where do you ship from?

We ship from Canada.

 

Can I change or cancel my order?

We offer a life time money-back guarantee on all of our products. Because we aim to process and ship orders as quickly as possible, cancellation or modification requests are not guaranteed. Orders may be shipped as soon as one hour after being placed.

If you need to request a change or cancellation, you must contact us immediately after placing your order. While we will do our best to accommodate requests made within 12 hours, once an order has been processed or shipped, it cannot be cancelled.

If your order has already shipped, it will be eligible for return in accordance with our Return Policy after it has been delivered.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

When will my order be processed?

Orders are processed the same day they are placed.  Once processed, orders are shipped the same day or the following day.

 

How long will it take to receive my order?

Orders usually arrive within 1 to 2 weeks. 

 

What if I don’t receive my order?

If you don’t receive your package within 3 weeks of placing your order, you are eligible for a full refund.

 

How do I return an item?

Please see our return policy / contact us at returns@malakyholmes.com. 

What if the item(s) I received are defective, incorrect, or damaged?

We offer a life time money-back guarantee on every product. Please contact us if you have received merchandise that is incorrect, missing, or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our best to resolve your case as soon as possible.