Shipping policy

Shipping Policy

At Malaky Holmes, we prioritize efficiency, care, and transparency in every order we ship.

We have a lifetime money-back guarantee on all our products.

Order Processing

Orders are processed and dispatched the same day or the following business day. In some cases, orders may be shipped as soon as one hour after being placed.

Because of our fast processing times, cancellation requests are not guaranteed. We have a lifetime money-back guarantee on all our products so you will be able to receive a full refund regardless. In most cases, your item(s) will not need to be returned. If it does need to be returned, the cost of return shipping will be taken care of by us (Malaky Holmes).

During periods of high demand, processing times may extend slightly, but we remain committed to dispatching orders as quickly as possible.

Shipping & Delivery Times

Delivery times depend on your location and the shipping method selected at checkout. On average, customers can expect final delivery within 1–2 weeks from the date of shipment.

Carriers

Our primary shipping carrier is Canada Post, though alternate carriers may be used when necessary to ensure timely delivery.

Tracking

Once your order has been shipped, tracking information will be provided so you can follow your package as it moves through transit.

Delays & External Factors

Delivery timelines are estimates and may be affected by factors outside of our control, including carrier delays, weather conditions, customs processing, or regional service disruptions.

Customs & Duties

For international orders, customs clearance times may vary. Any applicable duties, taxes, or import fees are the responsibility of the customer. 

Questions

If you have any questions regarding shipping or your order status, our support team is always available to assist at support@malakyholmes.com.